Technical Support
Troubleshoot technical issues, resolve connectivity problems, and get your platform running smoothly.
Quick Diagnostic Steps
Try these steps first to resolve most technical issues
Check System Status
Visit our status page to check for known issues
Clear Browser Data
Clear cache, cookies, and browsing data
Test Different Browser
Try accessing from a different browser or device
Check Network Connection
Verify your internet connection is stable
Technical Support Topics
Find detailed solutions for technical problems and system requirements
Browser Compatibility
Supported browsers and troubleshooting browser issues
- Supported browsers list
- Clear cache and cookies
- Enable JavaScript
- Update browser version
Mobile App Issues
Troubleshoot mobile app problems and updates
- App crashes and freezes
- Update mobile app
- Login problems on mobile
- Push notification issues
Network & Connectivity
Resolve internet connection and network-related issues
- Slow loading pages
- Connection timeouts
- VPN compatibility
- Firewall settings
Account Access Issues
Solve login, password, and account access problems
- Password reset problems
- Two-factor authentication issues
- Account locked/suspended
- Email verification problems
Performance & Speed
Optimize app performance and loading speeds
- Slow page loading
- High memory usage
- App performance optimization
- Clear application data
Error Codes & Bugs
Understanding and resolving error messages
- Common error codes
- Report bugs effectively
- Error log analysis
- Temporary workarounds
System Requirements
Ensure your device meets these requirements for optimal performance
Desktop Browsers
- Chrome 90+ (Recommended)
- Firefox 88+
- Safari 14+
- Edge 90+
Mobile Devices
- iOS 13+ (iPhone/iPad)
- Android 8.0+ (API level 26)
- Minimum 2GB RAM
- 50MB free storage
Network Requirements
- Broadband internet connection
- Minimum 1 Mbps download speed
- Stable connection for uploads
- JavaScript enabled
Common Technical Issues
Step-by-step solutions for frequently reported problems
Page won't load or shows white screen
Clear browser cache and cookies, then refresh
Troubleshooting steps:
- 1Clear your browser cache and cookies
- 2Disable browser extensions temporarily
- 3Try using an incognito/private window
- 4Check if the issue persists in a different browser
Images or files won't upload
Check file format and size, verify internet connection
Troubleshooting steps:
- 1Ensure file size is under 10MB
- 2Check supported file formats (JPG, PNG, PDF)
- 3Verify stable internet connection
- 4Try uploading from a different device
App keeps crashing on mobile
Update the app and restart your device
Troubleshooting steps:
- 1Update the app to the latest version
- 2Restart your mobile device
- 3Clear the app cache and data
- 4Reinstall the app if problem persists
Getting '500 Internal Server Error'
This is a temporary server issue - try again later
Troubleshooting steps:
- 1Wait a few minutes and try again
- 2Check our status page for known issues
- 3Clear browser cache if error persists
- 4Contact support if issue continues
Additional Resources
More tools and information to help resolve technical issues
System Status
Check current system status and known issues.
Download Logs
Download diagnostic logs to help identify issues.
Contact Support
Get direct help from our technical support team.